Guide to Singlish

Published on September 1, 2015 in the Singapore American Newspaper:

Despite what a number of Westerners think, you don’t need Chinese to live comfortably in Singapore. The only language you need to get familiar with is Singlish, a dialect so unique that it has its own separate Wikipedia page (which is well worth a read, especially for the many uses of “can”). Although treated as a mongrel of Mandarin and English, Singlish also includes an array of words from Bahasa Malaysia, Chinese dialects like Hokkien and Cantonese, and even some Tamil. For anyone who hasn’t grown up as a bilingual (sometimes trilingual) Singaporean, fluency in Singlish is a near impossibility. But to get you started, here is a beginner’s toolkit of crucial vocabulary and phrases.

Ang mo(h)
Originating from the Hokkien word for “red-haired”, ang mo is now common slang for “white person”. Sometimes considered pejorative, it’s nevertheless a widely used term that frequently appears in the media.

Aunty and Uncle
A polite way to address an older man or woman, especially if you don’t know their name. It’s akin to using “Miss” to get a waitress’s attention or “Mister” for a taxi driver.

Can
A stalwart of Singlish, this single word is a ruthlessly efficient combination of an English word and Chinese syntax, and you will hear it everywhere as a confirmation. Often, “Can” is used in place of “Okay” or “Yes.”

Can?
The question version of the above, “Can?” is often tacked onto the end of a request and can mean “Is that alright?” or “Are you able to…?” For example, “Finish this by tomorrow, can?” (Once in a hawker centre when the beer aunty said ‘No more jugs. Can?’, I was genuinely confused as to what she was saying until she held up the can of Tiger.)

Chope
Vital for those hoping to get a meal at a hawker center, “chope” means to save a seat by placing the cheapest or most useless item you have (usually a packet of tissues) on the table. To remove or ignore someone else’s tissues is considered a grave sin indeed.

Kiasu
Hokkien for “afraid to lose”, “kiasu” is essentially the anxious, selfish “Me first!” spirit you see in those who edge you out of the way so they can get on the bus before everyone else or in that friend who always has to one-up you.

Lah!
More assertive than an exclamation point alone, “lah” regularly appears at the end of assertions and declarations. Its tone can range from imperative to impatient to reassuring.

Leh
Another of Singlish’s many sentence ending particles, “leh” is used to soften a command, request, claim, or complaint that may be brusque otherwise.

Makan
The Malaysian word “to eat”, “makan” is deployed as a verb or a noun.

Revert
The eyelash in the eye of all English grammar purists living in Singapore, “to revert” is frequently used to mean “to return/respond to me”. Technically, “to revert” is defined as returning to a former habit or condition, but it most commonly appears in Singlish as a request in business emails. For example, “Can you answer this question? Please revert.”

Roti prata
This is a double whammy. The first meaning of this term is a flaky, fluffy, delicious Indian pancake that goes well with curry gravy and is quite popular. Since making the roti prata involves flipping the flat dough back and forth between one’s hands, “roti prata” has taken on a second meaning: a person who keeps changing their mind.

Shiok
Originally a Malay expression, “shiok” conveys a feeling of pure pleasure and happiness. Usually used as an adjective, this word pops up in a lot of advertisements.

Tai chi
Another double meaning. You may know tai chi as the Chinese martial art but because of the slow pushing movements, “tai chi” is also used to describe somebody who constantly pushes work onto others.

Take away
Where we would say “take out”, here it is “take away” (or if you’re really savvy, “ta pao”). You might not think there’s a big difference but asking for take-out will often earn you a confused look. No good if your stomach is grumbling for makan lah!

Wa(h) lau!
A mild exclamation of annoyance, disbelief, exasperation, frustration, surprise, etc. Usually considered one of the more polite exclamations, its literal translation is something like “Oh my gosh!”

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Minding Your Manners

Published on May 1, 2015 in the Singapore American Newspaper:

Etiquette can be tough to master at home, let alone abroad. It seems like there’s always something new to learn. For example, I only just found out that if a Singaporean woman introduces herself as Madame Lim, she is using her maiden name, as opposed to when she uses Mrs. Hoh, which is her married name.

As a tourist in Singapore, you’ll likely be forgiven your faux-pas, but if you’re an expat doing business here, it’s a good idea to adapt to the work environment. As the saying goes, “Think global. Act local.”  When you put in the effort to understand local expectations, it not only shows your clients that you respect them, but will also enable you to adjust your marketing strategy or meeting style for a greater chance of success.

Punctuality is a virtue so arrive to meetings on time. Introductions are almost always in order of age. Ethnic Chinese generally use a very light, extended handshake feeling the traditional Western bone-crushing grip is offensive. Chinese men and women may shake hands, but the woman must always extend her hand first. Older ethnic Malayasian men may only shake the hand of another man. Younger Malays sometimes shake hands with foreign women, but it is more appropriate to bow the head which is how two Malay women meet. Indians may shake hands with members of the same sex and will smile and nod when being introduced to somebody of the opposite sex. Hugs are rare in the US in business, but pretty much non-existent here even between friends. Don’t back slap or high five either. In general, folks here simply don’t like to be touched.

If you’re introducing two people, state the name of the more senior or more important person first. When meeting with a Singaporean counterpart, wait for him or her to introduce you to the rest of the team. Avoid using first names until your Singapore counterpart suggests it. This is especially important when dealing with older people. In fact, most Chinese counterparts will introduce you by your last name.

Resist the temptation to give compliments. Giving or receiving compliments is not common in Chinese culture. In fact, if you do give one, your counterpart will probably respond with the words, “Not at all” or “It is nothing” rather than “Thank you.” Conversely, Singaporeans think nothing of asking highly personal questions that Westerners considered inappropriate.

Kang Ha Pheng Sim Kok Building

Here as in Japan, you should use both hands to pass your business card with your name facing the person. Study the card. Take the time to ask how to pronounce their name properly. Leave the card on the table horizontally facing you during the meeting. This is a sign of respect. Whatever you do, don’t put it in your back pocket. Never deal out your own cards like a deck of cards.

In Chinese culture, it’s important for people to see the exit. Since 70% of Singaporeans are of Chinese descent, it’s best you sit with your back to the door. Generally, you will be told where to sit as there is a strict hierarchy so simply wait to be told where to sit and you’ll be okay.

Appropriate dress depends on the industry in which you’re working. Finance jobs, for example, generally demand a full suit and tie whereas many other industries in Singapore are much more casual. Try to gear your style to the client’s.

Everybody likes to feel as if they’ve won, but this is particularly important in the Chinese culture. If you’re selling something, for example, give an initial price with a room for negotiation.

Most cultures consider it polite to offer a visiting client or business partner something to drink upon their arrival. In the US and the UK, we expect glasses of water to at least be chilled or better yet have ice. Room temperature water smacks of a half-hearted attempt to provide a nice drink. But in Malaysia, Singapore and a few other Southeast Asian countries, it’s a nice gesture to clarify whether they would prefer warm or cold water. The belief that drinking too much cold water will make you sick is still a fairly common one so if you can handle warm water, it’s probably best to just sip and make do.

Once refreshments are handled, it’s time to get down to business by…not talking about business right away. Relationships, rather than strict economics, rule business partnerships in Asia and so the straightforwardness that Americans value so highly can strike the wrong tone. We think we’re being honest and not wasting time, but the chunk of the business meeting you devote to small talk can often be the most productive part of the rendezvous. However, no matter how well that conversation goes, it can still be difficult to determine whether or not you have successfully made your case. In the same way that Singaporeans value relationships, they are also often reluctant to say “no” outright. Part of my job requires me to pitch our consulting services one-on-one to potential clients and I can never tell if I’ve made a sale until the moment they sign up. Some of the best conversations I’ve had have led nowhere, while conversations I wrote off as a wash led to that person buying a package several weeks later.

Singaporeans often put more stock in facial expression, tone of voice and posture than in the spoken word. They pay as much attention to what isn’t said to what is said. Silence is actually quite important in negotiation. By pausing before you answer, you signal that you’ve really stopped to think about what the other person said and how you want to respond. This is a symbol of respect while responding quickly is seen as rude behavior. Speaking loudly is also a sign of rudeness. Most locals speak softly and sometimes smile to avoid embarrassment and not necessarily because they think what you said is all that funny. If you’ve been getting a lot of smiles in your meetings, it may not be because you’re the stand-up comedian you think you are!

Something else rude? Moving something with your shoe or pointing the soles of your shoes towards somebody so don’t prop your feet up on the table. Things like pointing and whistling are totally unacceptable. Shrugging and winking are confusing.  Never write anything in red ink.

If you’ve lived here for more than ten minutes, you know that food is a big deal in Singapore. Business lunches can be super fancy or a quick meal at a hawker center. If you’re hosting, remember that Muslims don’t eat pork and devout Muslims should be taken to a halal restaurant. Hindus don’t eat beef. And there are no three martini lunches in Singapore. In general, drinking during the day is frowned upon, but drinking at night is acceptable and often an important part of bonding with clients.

Another thing to be mindful of is how you speak about Singapore. While Singaporeans themselves will be the first to admit they love to complain, that doesn’t give you equal rights to whine. Think about how you would feel back home if an expat complained about life in your city. Even if you agreed with their gripes, you would likely still feel a pang of defensive patriotism. Keep your bellyaching about the restaurant service or the weather to your own circle of friends and out of any professional relationships.

At the end of the meeting, guests should be walked to the elevator. High-ranking guests should be walked to the car. When a Singaporean offers to send you to the airport, they are literally offering to take you or collect you themselves.

Nevertheless, being polite on local terms doesn’t mean relinquishing all the traits that have made you successful back home. I begin my workshops by stating outright that I’m a loud American, which means I’m going to make them talk in class, urge them to work in groups and expect them to ask questions. The belligerent interactivity is often novel for adults who were taught in the more restrained Singapore style. When mixed with elements they’re to which they are more accustomed, communication not only becomes easy, it becomes enjoyable.

And don’t forget the number one rule of doing business in other countries: if you accidentally offend, simply apologize and take the lesson with you.

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The Many Faces of Geylang

Published on April 1, 2015 in the Singapore American Newspaper:

Geylang’s Famous Shophouses

As a new expat, the first neighborhood in Singapore you learned about was likely Orchard. The second was probably Geylang. Although its reputation as the country’s red light district isn’t undeserved, there’s a lot more to it than simply being a city’s sordid underbelly. With its historic shophouses and delicious hawker food, it is also a callback to pre-1970s Singapore.

The name “Geylang” is theorized to be a corrupted spelling of the Malay word ‘gelang,’ which is a type of edible creeper that grew throughout the area. Like its namesake, the neighborhood isn’t a single trunk. All throughout its length, Geylang Road has offshoots of lanes called lorongs extending perpendicularly towards Sims Ave or Guillemard Rd. Both the main stretch and the lorongs are home to micro-businesses offering everything from bicycle repairs to bathroom fixtures to, of course, food. If you’re looking for piles of fresh durian or mangosteen, authentic dim sum, the best chili crab in the country or the trademark frog porridge, this is the neighborhood to explore.

But the bustling day trade probably wasn’t the reason you heard about Geylang so early into your tenure here. The district is home to dozens, if not hundreds, of brothels. Some are regulated by the Singapore government, while others pose as KTV (karaoke) lounges or operate behind the scenes illegally. In order to gain an insider’s view on one of Singapore’s more infamous neighborhoods, I interviewed my friend Dafydd Green, who has lived in Geylang for just over a year.

SAN: Why did you choose to live in Geylang? Did you know the reputation of the area before you moved there?

DG: Geylang is going through a big development push now with many buildings being knocked down and condos going up. Having lived in places like Beijing before, I like seeing this development take place so I thought it would be more exciting to live there… I knew about the area’s reputation beforehand but it didn’t really phase me.

SAN: What do like about living in that area?

DG: I like the diversity you see if you walk around. On most Lorongs there is a Buddhist building and there is a vast array of Buddhist schools. You get a very interesting perspective on the island’s history because much of the area is made up of Peranakan buildings with old trade shop names, historical ‘clan’ or area association buildings (e.g. the Tang Lim Association and Xu Clan Association building, which would have been used in the past to bring immigrants from a certain area and surname together).

I am a big fan of the people who hang out here – you need only say a couple words in Chinese and sometimes you can be invited to join a table and be fed or hydrated well. The 24-hour nature of Geylang is also something I have come to really appreciate because it works with any lifestyle. For example, there are many places open for breakfast at 7am, the whole street is open for lunch, and you can be guaranteed a great prata or char siew between 2am and 6am. There are also a lot of legitimate massage places that are open late, and there’s nothing better than KTV followed by a foot massage.

Mongkok Dim Sum at Lorong 8

Mongkok Dim Sum at Lorong 8

SAN: What do you dislike?

DG: Sometimes it gets under my skin when busloads of people turn up and don’t walk in straight lines. I think the sheer amount of people passing through makes the street a bit dirtier than most places in Singapore. The more liberal approach to spitting and urination adopted by some is displeasing to say the least. I also don’t appreciate being thought of as a potential customer by the many “male enhancement” pill sellers on the street!

SAN: What has your experience been like with the seedier sides of the neighborhood?

DG: I don’t think it’s possible to avoid some of the seedy elements of Geylang, but unless you visit certain areas then these are very scant. Vice and gambling are contained to a few lorongs. I don’t oppose legal prostitution, and ‘negotiation’ is very discreet so it’s not that Geylang is a vice-ridden cesspit that makes residents uncomfortable. You only come across the seedier aspects in certain places and at certain times (e.g. the occasional police raid), but in many ways Geylang is far less sketchy than Orchard Towers.

Prostitutes are in different places, such as the odd lorong, in brothels or in high concentrations on certain strips. As a lone male walking through some places, you will be approached and touched but it’s not a big deal to shrug off. Actual brothels aren’t obvious, and you only see prostitutes if you go inside. Depending on your disposition, you may find negotiations between prostitutes and customers a bit disturbing but the legality of prostitution is very matter of fact — you will sometimes see policemen checking ID cards, and there isn’t any aggressive or pushy behavior towards prostitutes.

The seedier elements for me are the illegal sides of prostitution. It’s obvious I think who is there illegally because some are very nervous and clearly not Singaporean. A surprising aspect was how some of them come across – there are prostitutes who dress in a revealing way, but others wear something like a Sunday dress and carry a handbag. It’s kind of similar to visiting the red light district in Amsterdam, where people sitting in windows don’t wear as little as possible, but are just waiting for customers to come.

SAN: What are your favorite places to eat in Geylang?

DG: There are some great places for food. Beyond the many frog porridge and Jiangsu places, there’s the very famous L32 on Lorong 32 that sells ‘handmade noodles’ accompanied by dried fish, a meat of choice and fiery chilies. There’s a Penang seafood restaurant close to the Aljunied MRT station that serves up a great Penang Laksa. Both Ho Kee Pau (43 Geylang Lorong 27) and Wen Dao Shi (aka 126 Dim Sum) at 126 Sims Ave dish up great dim sum. My personal favorites are a ‘knife cut noodle’ stall on Lorong 27 and a Malay stall run by a charming couple that serves up some of the best Malay food in Singapore.

 

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A Weekend in Hong Kong

Published on February 1, 2015 in the Singapore American Newspaper:

If you’re homesick for the gritty vibrancy of New York City or just looking to spend a weekend somewhere other than a tropical beach, Hong Kong is the perfect whirlwind. Grungy, chaotic, and built amid a range of tall hills, Hong Kong seems to be opposite in personality from manicured, flat Singapore. And while you’ll never be able to see or do it all in a single weekend, the following itinerary will give you a taste of the buffet of experiences Hong Kong has to offer.

Friday Evening

Getting from the airport to the city is a piece of cake. Purchase the Airport Express Travel Pass, an Octopus card that holds one-way or roundtrip airport-to-city trips plus three consecutive days of unlimited travel on MTR. You can ride the brisk Airport Express straight to Central.

If you arrive before 10:00pm, head to Tsui Hang Village restaurant (New World Tower, 16-18 Queen’s Road) for Hong Kong’s most delicious tradition: dim sum. Like many of the city’s hidden gems, Tsui Hang Village is tucked away on the second floor of an innocuous office building. Their dim sum menu isn’t as extensive as one would hope, but the quality of their barbecue pork buns, tofu pudding and hand-torn chicken make up for it.

Drop your luggage off at your hotel and change into something swanky before taking a cab to the International Commerce Centre (the ICC building), which houses the Ritz-Carlton Hong Kong. On the 118th floor, you’ll find the ultra-modern Ozone Bar, the highest bar in the world. Cocktails aren’t cheap but the view of Victoria Harbor at night is nothing short of breathtaking.

Saturday

Eminently walkable yet also stocked with reliable public transport, Hong Kong was built to be explored. Take the MTR to Diamond Hill Station in Kowloon and follow the signs to Nan Lian Garden, a Chinese classical garden designed in the style of the Tang Dynasty. While the popular Wong Tai Sin Temple is an easy walk away and worth a visit, I found the nearby Chi Lin Nunnery to not only be quieter but more fascinating. Founded in 1934, this Buddhist monastery’s interlocking wooden architecture is the only of its kind in Hong Kong.

Then it’s on to the Yuen Po Street Bird Garden. You could take the MTR to Prince Edward Station, but I found it more fun to meander through Kowloon’s bustling suburbs, which allowed me to stroll through the charming Kowloon Walled City Park and to snag a snack in the food district. “Bird Garden” is bit of a misnomer – it’s actually a miniature market tucked onto a raised walkway enveloped in lush greenery. And even if you’re not looking to take home a sparrow or cockatiel, the towers and aisles of twittering cages are mesmerizing.

After all that exploring, it’s time for a luxurious interlude. Take the MTR down to Tsim Sha Tsui and indulge in Afternoon Tea in the lobby of the oldest hotel in Hong Kong, The Peninsula. When you’ve finishing savoring the delicate pastries and elegant architecture, the Hong Kong Museum of Art is just a short walk away. Finish your time on Kowloon by wandering along the famous waterfront Tsim Sha Tsui Promenade.

Take the last Star Ferry from Tsim Sha Tsui to Central, soaking in the view of the skyline on the way, before heading to the raucous Lan Kwai Fong area, a cluster of bars and restaurants where you can grab a bite and party until all hours.

Flagstaff House Museum of Tea Ware

Flagstaff House Museum of Tea Ware

Sunday

Linger over breakfast and coffee at one of the city’s many cafés before making your way to the Flagstaff House Museum of Tea Ware, which opens at 10:00am and is located inside Hong Kong Park. Originally built in 1844, the museum building was the office and residence of the Commander of British Forces in Hong Kong up until 1978. In addition to admiring the gorgeous building, you’ll learn about the history of tea drinking in China and the gentle art of creating clay teapots.

Next to the Museum of Tea Ware is the K.S. Lo Gallery, which houses ceramics dating from the Song dynasty (960–1279 AD) to the Ming dynasty (1368–1644AD). For a real treat, settle into the Chinese Teahouse on the ground floor for traditional tea snacks and tea prepared the old-fashioned way. From the park, it’s a quick walk
to the famous Peak Tram, a Victorian-era train that hauls visitors up to the highest peak on Hong Kong Island. If the weather is clear, the views are well worth the crowds and the ticket price.

After descending, wander towards Hollywood Road and en route be sure to ride the Central-Mid-Levels Escalators (the longest outdoor covered escalator system in the world). Hollywood Road and its many side streets are chock full of antique shops, boutique clothing stores, artisanal coffee shops, and chic wine bars. Spend the afternoon getting lost and finding one-of-a-kind souvenirs to take home..

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